1. Do I need to have a campus telephone line and phone to use UniBears?
2. What number do I call to access the UniBears system?
3. Where can I order a telephone line?
4. Why can't I login to the UniBears telephone user interface?
5. How to I re-set my TUI passcode?
6. Where can I find out how to use the telephone user interface for each UniBears Service?

Frequently Asked Questions and Answers

1. Do I need to have a campus telephone line and phone to use UniBears?
   
   A: Yes. You need a real campus telephone line and touch-tone telephone (or equivalent equipment) to use UniBears. See the UniBears System Requirements.
   
   
2. What number do I call to access the UniBears system?
   
   A: The are several ways to connect to the UniBears system.
   
   
   1. If you have a message waiting, at the dial tone, you can press the message waiting button or dial 79 and you will be connected to the system (old or new) that has a new message for you.
      
      
   2. If you have not yet setup your UniBears mailbox you will need to dial *82 then 3-5530 after the 3 beep prompt the first time you call the UniBears system. If you are on a phone line that cannot provide caller-id contact CNS for assistance.
      
      
   3. If CNS has setup your telephone line to forward calls to UniBears when your line is busy, you can call your own telephone number from the telephone line with the same number as your UniBears mailbox. After UniBears has answered, press * to login.
      
      
   4. Dial UniBears directly at 3-5530.
   
   
   
3. Where can I order a telephone line?
   
   Campus departments can order a campus telephone line via the CNS Shopping Cart. For more information see the CNS Shopping Cart Help page at http://cns-cd.berkeley.edu/mainhelp.html .
   
   
4. Why can't I login to the UniBears telephone user interface?
   
   Q: My mailbox is locked. How do I unlock my mailbox?
   
   A: UniBears will lock your mailbox if there has been to many attempts to login with the wrong passcode. Wait 15 minutes and try again. The mailbox will automatically unlock you mailbox after about 10 minutes.
   
   Q: I forgot my passcode. How do I get my passcode reset to the default passcode?
   
   A: Send a message to UniBears Support requesting that your passcode be reset to the default. We recommend you change your passcode to the one you will be using as soon as you can.
   
   Q. I waited to long to setup my UniBears mailbox and the default passcode is now invalid. How can I set up my mailbox?
   
   A. Voicemail being cutover will have the default passcode disabled on February 13, 2006. If you waited too long to setup your mailbox and CNS has disabled the default password you will need to send a message to UniBears Support requesting that your passcode be reset to the default.
   
   Q: I cannot setup my new voice mailbox. When I try to login from the telephone line that has UniBears service it asks me for my mailbox number. How can I setup my mailbox?
   
   A: If you have caller-ID blocking, or do not know if you have caller-ID blocking, be sure to dial *82 3-2929 to connect to the UniBears telephone user interface from the campus phone you are trying to setup. (The *82 is only required when first setting up UniBears.)
   
   If you are unable to initialize your mailbox send a message to UniBears Support and we will initialize your mailbox for you. You may not be able to initialize your mailbox for the following reasons:
   
   
   • Your phone number does not have a phone set or telephone line.
   • You are unable to gain physical access to your office where the phone set exists. (For example, you may be out of the country).
   • Your office is at the Richmond Field Station (RFS). CNS is working on getting the RFS PBX system to play nice with UniBears and pass the caller ID. Until this is resolved, CNS will need to initialize your mailbox for you.
   
   
   
5. How to I re-set my TUI passcode?
   
   A: If you know your old passcode, you can change your telephone user interface passcode via the phone or via web access. If you have forgotten you passcode, Send a message to UniBears Support.
   
   
6. Where can I find out how to use the telephone user interface for each UniBears Service?
   
   A: Each UniBears service has a different telephone user interface (TUI). How to use the TUI for each service is documented in the on-line guide for that service:
   
   
   • UniBears - Announcement Guide
   • UniBears - Voicemail - Basic and Plus Guide
   • UniBears - Voicemail - Enhanced Guide
   • UniBears - Unified Messaging Guide
   • UniBears - Follow-Me Guide
   • UniBears - Virtual Fax Add-on
   • UniBears - Virtual Fax Stand-alone
   
   
   A visual diagram of phone commands is available for most services and is a useful tool in keep track of where you are in the telephone user interface:
   
   
   • UniBears Voicemail Announcement Diagram [coming soon]
   • UniBears Voicemail Basic and Plus Diagram (PDF)
   • UniBears Voicemail Enhanced Diagram (PDF)
   • UniBears Unified Messaging Diagram (PDF)
   • UniBears Follow Me Diagram (PDF)
   • UniBears Virtual Fax Add-on Diagram (PDF)
   
   
   
   For additional information and tips see the Frequency Asked Questions web pages for each service..
   
   

Viewing PDF documents requires having the Adobe® Reader. If you do not already have it installed, you may need to download and install it before you can read PDF documents.