1. Do I need to have internet access and use a web browser?
2. Where can I login to the UniBears web interface?
3. Where can I get a CalNet ID to login to the web interface?
4. Why can't I login to the UniBears web interface using CalNet ID authentication?
5. Where can I find out how to use the web interface for each UniBears Service?

Frequently Asked Questions and Answers

1. Do I need to have internet access and use a web browser?
   
   A: Use of a web browser is optional for some UniBears services and required for others. See the UniBears System Requirements.
   
   
2. Where can I login to the UniBears web interface?
   
   A: You can login to the UniBears web interface at https://unibears-webaccess.berkeley.edu/.
   
   
3. Where can I get a CalNet ID to login to the web interface?
   
   A: You must be associated with the University of California, Berkeley, to obtain a CalNet ID. How you obtain a CalNet ID depends upon how you are associated. For details see the CalNet Identity Management Services web site at http://calnet.berkeley.edu/.
   
   
4. Why can't I login to the UniBears web interface using CalNet ID authentication?
   
   A: Your telephone number is shared by others or CNS was not able to determine that a telephone number was only used by you.
   
   Of about 10,000 voice mailboxes, we were able to match about 4,000 UniBears mailboxes to individuals. The remaining UniBears mailboxes were associated with generic departmental accounts and have a telephone number in the name prompt for the mailbox.
   
   You can check if a voice mailbox is linked to an individual by attempting to log into the web interface for the mailbox at https://unibears-webaccess.berkeley.edu/. If you find that you can successfully authenticate with your CalNet ID and you receive a message saying you did not successfully log in to UniBears, this means that when CNS built the mailbox, we were not able to assign this mailbox to an individual and assigned the mailbox to a generic departmental account.
   
   If you need web access to UniBears (for example for controlling Announcement, Voicemail Enhanced or Unified Messaging web-accessible-only settings and custom greetings) please send a message to UniBears Support asking us to reassign the mailbox to your individual CalNet ID. This change will require coordination with you, as we will need to tear down your mailbox and rebuild it to associate it with your CalNet ID. You will need to listen to all your messages right before we do this since they will be deleted when we rebuild your mailbox.
   
   As of January 2006, a CalNet ID can only be associated with one UniBears mailbox. We are working on finding a solution that will allow individuals to control more than one UniBears mailbox.
   
   
5. Where can I find out how to use the web interface for each UniBears Service?
   
   A: Each UniBears service has a different web interface. How to use the web interface for each service is documented in the on-line guide for that service:
   
   
   • UniBears - Voicemail Announcement Home Page (optional) [coming soon]
   • UniBears - Voicemail Basic/Plus Home Page (optional)
   • UniBears - Voicemail Enhanced Home Page
   • UniBears - Unified Messaging Home Page
   • UniBears - Virtual Fax (UniBears Storage) Home Page
   • UniBears - Virtual Fax (CalMail Storage) Home Page
   
   For additional information and tips see the Frequency Asked Questions web pages for each service..