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UniBears - Basic Playback Options (via the phone) Guide

Brevity of Prompts:

Name and Status:

Voicemail only:

There are also two advanced playback options for controlling message counts that are of primary interest to Unified Messaging and Virtual Fax service users.

Select verbose or brief message playback mode

If you set brief mode, UniBears does not play the number of new or saved messages, does not play your name and does not play your mailbox status when you first log in, and does not play message envelope information (including the date and time received) when you listen to messages.
  1. Access your mailbox, press 5 to enter the Manage Personal Options menu, and press 5 to manage Administrative options.
  2. To set your playback options, press 4.
  3. To set the message playback mode, press 1.
  4. For verbose mode, press 1, or for brief mode, press 2.

In verbose mode, typically recommended for the inexperienced user or the user who doesn’t use the telephone interface as often, you receive more spoken prompts from the system.

In brief mode, recommended for the user experienced with the telephone interface, you receive less prompting from the system.

The playback mode may also be changed via the web interface by clicking or unclicking the Brief or Verbose under Options > Telephone Interface .

Change message play order by time of message

  1. Access your mailbox, press 5 to enter the Manage Personal Options menu, and press 5 to manage Administrative options.
  2. To set your playback options press 4.
  3. To sort your messages by time press 2.
  4. For oldest first press 1, or for newest first, press 2.

Change playing high priority messages first

This option sets the order messages are presented in and turns on the announcement of high priority messages. If a caller sets a high priority, the person called will not know that the message has a high priority unless the person called has turned on this option.
  1. Access your mailbox, press 5 to enter the Manage Personal Options menu, and press 5 to manage Administrative options.
  2. To set your playback options, press 4.
  3. To play high priority messages first, press 3.
  4. To activate, press 1, or to deactivate, press 2.
The playing of messages in order of priority and the announcement of message priority on the phone may also be activated and deactivated via the web interface by clicking or unclicking Prioritze urgent messages to play back first under Options > Telephone Interface .

Change playing your name and status when you log into your mailbox

  1. Access your mailbox, press 5 to enter the Manage Personal Options menu, and press 5 to manage Administrative Options.
  2. To hear playback options, press 4.
  3. To play the your mailbox greeting, press 4.
  4. To activate, press 1, or to deactivate, press 2.
The playing of this greeting may also be activated and deactivated via the web interface by clicking or unclicking the Play my mailbox name and status when I login to Voicemail under Options > Telephone Interface .

Change playing of your name and status for your callers

  1. Access your mailbox, press 5 to enter the Manage Personal Options menu, and press 5 to manage Administrative options.
  2. To set your playback options, press 4.
  3. To play the current status greeting, press 5.
  4. To activate, press 1, or to deactivate, press 2.
The playing of this greeting may also be activated and deactivated via the web interface by clicking or unclicking the Play my mailbox name and status when callers reach my Voicemail under Options > Telephone Interface .

Change automatic playing of new messages for hands-free listening

  1. Access your mailbox, press 5 to enter the Manage Personal Options menu, and press 5 to manage Administrative options.
  2. To set your playback options, press 4.
  3. To play the new messages automatically, press 8.
  4. To activate, press 1, or to deactivate, press 2.

With hands-free listening turned on, the system reads each message and then saves it automatically, without requiring any key presses. Any keys pressed during message playback are ignored.

Controlling Prompts by Message Type


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Created on: September 12, 2005
Last revised: February 23, 2006