Your Status

Your status is a component of the Name and Status Greeting. When a caller reaches the UniBears system, they hear your greetings (if activated) in the following order: name and status greeting, recorded greeting and custom greeting; then they will hear "please leave a message after the tone". If your service allows you to set rules via the web, your Status can also be used as a condition to determine how incoming calls are handled.

New voicemail boxes are set up with the Name and Status Greeting activated. If your status is "available", the caller does not hear any status. The caller will hear your name and any optional greetings. For this reason, if you use another type of greeting you may want to turn-off the Name and Status Greeting.

One of several predefined status messages can be selected to be played to a caller by setting the "user status". The status message is read by the system using a text-to-speech engine.

Changing Your Status

Announcement, Voicemail-Basic and Voicemail-Plus users that do not have UniBears web access may only change their status via the phone.

If you are a Voicemail-Enhanced or Unified-Messaging user you can change your status via the phone or via the web.

Via the phone:

1. Access your mailbox and press 5 to enter the Manage Personal Options menu.
2. Press 1 to set your status.
3. Press the number that corresponds with your status.
4. Where applicable, enter date or time. Enter time in military format. For example, 0630, 1015 or 1407 for 6:30am, 10:15am or 2:07pm.

Some statuses let you specify an return date, time, or date and time.

The following table lists the status number, name and whether or not you can configure the date, time, or both for each status:

Play and manage your current status greeting via the phone.

You can turn your Name and Status Greeting for your callers on and off via the phone.

1. Access your mailbox, press 5 to enter the Manage Personal Options menu, and press 5 to manage Administrative Options.
2. To set your playback options, press 4.
3. To select name and status greeting setting, press 5.
4. To activate, press 1, or to deactivate, press 2.

If your Name and Status Greeting is turned on, you can hear it by dialing your phone number. If you dial from your phone your call will be immediately routed to voicemail since your line will be busy.

You can also turn your Mailbox Confirmation Greeting (the name and status greeting played when you login to the UniBears telephone user interface) off and on by using the phone command 5 5 4 4