• Announcement
• Voicemail
• Unified Messaging
• Follow-Me Add-on
• Virtual Fax
• Extension Mailboxes

• Service Descriptions
• System Requirements
• Services - Old and New
• Comparing Virtual Fax Offerings

Customizable announcement greeting which can be changed by the customer at any time via the telephone.

Customizable operator number which allows a caller to press 0 to contact a department message center or receptionist. (This operator number is customizable only via web.)

Telephone user interface control passcode which can be changed by the customer via the telephone.

Basic and Plus Features

Phone-based message access as with traditional voicemail systems

Common voicemail features to record, send, play, forward, reply and delete phone messages, set message priorities, etc.

Caller options that let callers send, replay, re-record or delete a message after recording their message

UniBears' personal groups for sending broadcast messages to groups of addresses

Message waiting indicator support for the MWI light on a telephone set or stutter dial tone.

Customizable status-driven greetings that save customers from having to re-record daily greetings

Customer status controls and personal greetings based on a customer's real-time status settings, such as Available, In a Meeting, or other pre-determined settings; UniBears announces any customer's status automatically

Presence management to locate co-workers whether down the hall, in the field, or on the road (provided customers maintain their status).

Return Calls to campus telephone numbers

Enhanced Features

UniBears' Enhanced Voicemail customers get the same features available to a Basic or Plus Voicemail customer plus:

Browser-based voicemail access using a standard Web browser, including controls to play, forward, reply and delete phone messages from the desktop. Listen to voicemail via the Web!

Large message quota of 60 messages

Long retention period of 60 days

Return calls with a press of a key while listening to messages to campus and off-campus numbers.

Messaging notification to pagers or phones

UniBears' personal contacts for sending messages to customers external to the system

Web-based Telephone User Interface (TUI) control which allows a customer to set preferences for how the TUI operates

Web access interface to

• Establish call notification rules
• Establish message notification rules
• Establish pager notification rules
• Establish groups and personal contacts

Unified Messaging transforms voicemail into a multi-dimensional messaging system.

Features

Unified Messaging customers get the same features (except as noted) that are available to a Enhanced Voicemail customer plus:

A universal inbox to manage voicemails, emails and faxes in one place from the desktop to streamline message and response management. (The Virtual Fax Add-on option is required to receive faxes via Unified Messaging).

CalMail email account is required to receive messages via email or the web. Email account must be in a CalMail supported domain.

• Email access to messages via client email programs (Eudora®, Outlook®, AppleMail, etc.)
• Web access to messages via CalMail's webmail and BearMail

Phone-based email IMAP management using Text-to-Speech for message playback

Message notification options via pager, email, or telephone call

Web access interface to

• Establish call notification rules
• Establish message notification rules
• Establish groups and personal contacts

Features

Follow Me Add-on is a optional service that adds the Follow-Me features to the Voicemail - Enhanced or Unified Messaging service:

Follow Me allows customers to be reached anywhere for important calls and messages

Call screening allows the customer to hear who's calling before accepting a call

Call handling rules allow customers to control who can reach them and when. Rules may be based on personal preference such as date, time, calling party, status, etc.

Personal rules allow customers to create and maintain processing rules for inbound calls, voicemails, or faxes (with Virtual Fax)

• Customize greetings for each personal rule to allow only certain callers to hear certain greetings
• Maintain a unique list of numbers for each rule, enabling a specific routing path for each call depending on the caller or the UniBears customer's personal rules

The Individual Fax service is an add-on option for Voicemail Basic, Plus and Enhanced or Unified Messaging. The Shared Fax service does not require a Voicemail or Unified Messaging service to be used.

Faxes are stored in standard Tag Image File Format (TIFF), ".tif", files. The TIFF files are not encrypted.

Desktop faxing from any Microsoft Windows®-based application (Not currently available. A fax machine or PC with a fax modem, and fax telephone line is currently required to send faxes. Virtual Fax desktop and outbound faxing is planned for 2006.)

Features with CalMail storage

Receive faxes via email or the web

• Receive faxes via CalMail and a client email programs (Eudora®, Outlook®, AppleMail®, etc.)
• Web access to faxes via CalMail or BearMail and a web browser program

Features with UniBears Storage

Receive faxes via the UniBears web interface

Phone Interface Features

Phone access to fax messages using phone commands to navigate, forward, redirect to a nearby fax machine, etc.

Web Interface Features

Web access interface to:

• establish fax receipt notification rules
• establish fax message notification rules
• establish groups and personal contacts, and

Personal rules (except with add-on to Voicemail - Basic/Plus) to manage the notification of specified faxes based on date, time, or origination of the call

Fax auto-forward to a predetermined fax machine

• Each mailbox can have a different class of UniBears service.
• The campus telephone number and message waiting indicator (MWI) are shared. If the MWI is used it will remain on if any of the mailboxes have new messages.
• As of December 2005, UniBears can have up to 9 mailboxes on one shared number. We have requested an enhancement with our vendor to increase that limit to 99.
• Each person can be assigned their own mailbox. Individual mailboxes are not accessible by others if different passcodes are used for each extension mailbox and each person has their own mailbox.
• Each mailbox may have separate greetings played depending upon the class of service. (The January 2006 version of UniBears has no recordable introductory greeting prior to the menu.)
• Messages can be left by incoming callers, or by other users of UniBears.

• Messages may be deposited into the mailbox before it is initialized.
• The message waiting indication (MWI), lamp, triangle or stutter dial-tone, may remain on until there are no new messages in all associated mailboxes. You may configure which mailboxes control the MWI or have the MWI turned off for all mailboxes on the extension. Beware that if the MWI is turned off for all mailboxes people will not be notified when they have new messages unless they use another method of notification. All classes of service support pager notification. Email notification is available for mailboxes with web access.