IST-CNS Unified Communications

Unified Communications - Technical Pilot

The technical pilot will determine whether the Unified Communications product works as advertised. UC Berkeley will test drive a Unified Communications vendor's product. During the technical pilot, the pilot testers will use the vendor's product with little or no customization (web mail will have the vendor's "skin", not UCB's, phone numbers will not be part of the campus 642/643/664 system, etc). If the technical pilot is successful, UC Berkeley will customize the vendor's product before proceeding with the customer pilot.

The technical pilot will test the following areas of Unified Communications technologies. Each lead tester will develop the testing criteria, testing methodology and success factors for their particular technical area.

The outcome of the technical pilot will include answers to the following:

Did the product pass the technology test, as-is?
Would the product pass if bugs were fixed?
Will the product require customization before deployment?
Do you recommend this portion of the vendor's product?

The Oracle Collaboration Suite pilot was slightly different from the other pilots. Since Oracle purchased Steltor Corporate Time, UC Berkeley's calendaring system, the focus of the pilot was on calendaring, email and files.

For contact information, please check the list of testers.

Technical Area Pilot Tester(s) Must pass? Begin on End on

Administrative Functions (new account setup, password change, etc) Ilona, Jerry, Deborah Yes 09/24/2002 10/28/2002

Anti-virus, attack filtering, DOS Ilona Yes 09/24/2002 10/28/2002

Authentication Craig, Jann Yes 09/24/2002 10/28/2002

Call Controller Application Deborah Yes 09/24/2002 10/28/2002

Call detail recording, billing Terri Yes 09/24/2002 10/28/2002

Centrex Integration (phone set message waiting indicators, etc) Deborah Yes 09/24/2002 10/28/2002

Client-side Email Tony, Bernie, Tom Yes 09/24/2002 10/28/2002

Entire System failure testing Call Sciences, Terri Yes 09/24/2002 10/28/2002

Message handling, quota restrictions, etc Jerry, Terri Yes 09/24/2002 10/28/2002

Operational Functions (system management, logs, etc) Ilona, Jerry, Deborah Yes 09/24/2002 10/28/2002

Out-dial security (from voicemail) Steve Yes 09/24/2002 10/28/2002

Security Craig Yes 09/24/2002 10/28/2002

System Architecture and Infrastructure Integration (message store, telephony server, etc) Terri, Jerry, Siegrid Yes 09/24/2002 10/28/2002

Text-to-Speech system Deborah Yes 09/24/2002 10/28/2002

User-configurable, server-based message filtering Tony, Tom Yes 09/24/2002 10/28/2002

Voice Mail Deborah Yes 09/24/2002 10/28/2002

Web mail John, Tony, Bernie Yes 09/24/2002 10/28/2002

Audio Speech Recognition System Andy 09/24/2002 10/28/2002

Calendaring Integration Jeff 09/24/2002 10/28/2002

Call screening Andy 09/24/2002 10/28/2002

Directory Integration Jann 09/24/2002 10/28/2002

Conference Calling Deborah 09/24/2002 10/28/2002

Fax Andy 09/24/2002 10/28/2002

Instant Messaging and Chat John, Tom 09/24/2002 10/28/2002

Load, scalability Terri, Jerry 09/24/2002 10/28/2002

Paging Deborah 09/24/2002 10/28/2002

Single-number reach (find-me, follow-me) John 09/24/2002 10/28/2002

Software Development Kit (SDK), Development Tools Terri 09/24/2002 10/28/2002

Telephone/Desktop hardware options Terri 09/24/2002 10/28/2002

Video Matt 09/24/2002 10/28/2002

Wireless access (WAP, GSM, etc), PDA-sync Terri, Tony 09/24/2002 10/28/2002

Other areas?

Questions?

We'd love to hear from you! Submit your question here

Technical inquiries: unibears-website@lists.berkeley.edu

Created in: 2003
Last revised: October 21, 2004