What is it?
Business Model
Project Team
UniBears Implementation
Status
In the news

UC vendors
RFP
Voicemail survey results
Additional Reference
Glossary of terms

Dev Login
CNS Home
CNS Contact Information

CNS staff directory

Unibears Home
CNS Internal   Tech Team
RFP Internal   Contract Internal
Imp Internal   Vendor Internal
Created in 2001
Last revised: November 14, 2006

UniBears!

Unified Communications Project Summary

It's not just messaging...it's managing your communications

Executive Summary

Communication and Network Services, a department of Information Systems and Technology, is testing and implementing a Unified Communications solution for the U C Berkeley campus. Unified Communications can be defined as access anytime, anywhere, via any communications device. This includes instant messaging, single-number reach services, presence management and access to a single inbox containing email, voicemail, fax, video and page messages. Unified Communications will be a new service, offered on top of CNS's core service offerings. The Unified Communications service will enable Berkeley's faculty, staff and students to communicate anywhere, anytime, anyway!

Goals

• Unify the "Electronic Islands" of Messaging
• Advanced Message Management
• Upgrade and integrate legacy systems
• Provide message access through any device

Timeline

Task	Date	Completed?
IST Task Force convenes	Spring 2001	Yes
Industry review, RFI released, vendor demonstrations	May - February 2002	Yes
Unified Communications Technical Pilot with Magnetpoint	Spring 2002	Yes
Unified Communications Industry review	Summer 2002	Yes
Unified Communications Technical Pilot with Call Sciences	September/October 2002	Yes
Unified Communications Technical Pilot with Oracle	October/November 2002	Yes
Unified Communications Technical Pilot with CTI2	December 2002	Yes
Call Sciences selected as Unified Communications service provider	February 2003	Yes
Contract negotiations with Call Sciences. Did not result in an agreement.	Spring/Summer 2003	Yes
Unified Communications Industry review	Summer 2003	Yes
Issue Unified Communications Request For Proposal	November 10, 2003	Yes
RFP evaluation, campus presentations	2004	Yes
Selected Interactive Intelligence's Communite service, as implemented by Unisys	June 2004	Yes
Technical Trail of Interactive Intelligence's Communite service, as implemented by Unisys	January 2005	Yes
Contract negotiations	Spring 2005	Yes, April 2005
Implementation	May - October 2005	Yes
Customer Pilot	October - December 2005	Yes
System cutover	January 2006	Yes

Project Team

Needs Assessment

A February 2001 IDC report says the number of unified mailboxes will increase from 1 million on 1999 to 38 million in 2004, causing vendors' revenues to jump from $132 million to $2 billion. The demand, says IDC, will come largely from North America. Ovum Ltd predicts generation of $31 billion in revenue for service providers by 2007, with the "high-growth phase" beginning second quarter 2002. According to Cahners In-Stat report, the number of U.S. employees who routinely work from home or away from the office will increase from 32 million in 2001 to 42 million by 2005. Unified Communications is the powerful tool to drive productivity for this growing mobile workforce.

Scope

If deployed on site, the Unified Communications system will utilize the existing voice infrastructure. The Unified Communications system must have the capability to operate in both the current infrastructure model and in a voice-over-IP infrastructure. Installing a voice-over-IP infrastructure on the UC Berkeley campus is outside the scope of the Unified Communications Project.