Please Note : Text input questions (open-ended) are NOT included in the publicly-accessible portion of this report
Survey Results and Statistics for the Unibears Voice Mail Survey
  Survey Views 1119
  Full Survey Responses 898
From where do you listen to your campus voicemail messages? Please rank the following 1 - 4, where 1 is most frequently used method and 4 is the least frequently used method. Leave the option blank if you don’t use that method at all. If you don’t use campus voicemail, go to the next question.
Rank Result Analysis
Rank Value 1 2 3 4
 Work Desk Phone   857 95.86%     21 2.97%     7 1.32%     14 5.51%  
 Work Cell Phone   10 1.12%     51 7.22%     38 7.18%     121 44.64%  
 Home Phone   14 1.57%     447 63.31%     232 43.67%     52 20.47%  
 Personal Cell Phone   13 1.45%     187 26.49%     253 47.83%     67 26.38%  
How often do you check your campus voicemail?
Frequency Distribution Analysis
How often do you check your campus voicemail?
# Answer Frequency Percentage
 1  Whenever the message indicator is set   645 71.04%
 2  Daily   209 23.02%
 3  I don’t check my voicemail every day   43 4.74%
 4  I don't use campus voicemail   11 1.21%
Total 908 100%

Mean : 1.360
Mean Percentile : 90.97%
Standard Deviation : 0.63
Do you use the pager notification feature on the current voicemail system?
Frequency Distribution Analysis
Do you use the pager notification feature on the current voicemail system?
# Answer Frequency Percentage
 1  To page others when I leave them a voicemail message   16 1.78%
 2  To receive pages when voicemail messages are recorded for me   17 1.89%
 3  To both send and receive pages   4 0.44%
 4  I don't use this feature   823 91.34%
 5  No response   41 4.55%
Total 901 100%

Mean : 3.95
Mean Percentile : 41.00%
Standard Deviation : 0.53
How do you usually send or receive faxes?
Frequency Distribution Analysis
How do you usually send or receive faxes?
# Answer Frequency Percentage
 1  I have my own fax machine   68 7.50%
 2  I share a fax machine with others   813 89.64%
 3  I use a fax server   6 0.66%
 4  I do not use a fax machine   18 1.98%
 5  No response   2 0.22%
Total 907 100%

Mean : 1.98
Mean Percentile : 80.44%
Standard Deviation : 0.42
How do you check your campus email? Please rank the following 1 - 5, where 1 is most frequently used method and 5 is the least frequently used method. Leave the option blank if you don’t use that method at all. If you don’t use campus email, go to the next question.
Rank Result Analysis
Rank Value 1 2 3 4 5
 Email program (e.g., Outlook, Eudora)   854 95.85%     12 2.04%     2 1.21%     2 1.96%     19 16.67%  
 Web Browser   23 2.58%     548 93.36%     47 28.48%     28 27.45%     28 24.56%  
 Wireless internet device (e.g., PDA)   1 0.11%     9 1.53%     81 49.09%     20 19.61%     15 13.16%  
 Phone   6 0.67%     11 1.87%     22 13.33%     38 37.25%     14 12.28%  
 Other   7 0.79%     7 1.19%     13 7.88%     14 13.73%     38 33.33%  
How often do you check your campus email?
Frequency Distribution Analysis
How often do you check your campus email?
# Answer Frequency Percentage
 1  Continuously (i.e. the email program is always running)   835 92.06%
 2  Daily   65 7.17%
 3  I don’t check my email every day   2 0.22%
 4  I don't use campus email   5 0.55%
Total 907 100%

Mean : 1.093
Mean Percentile : 97.68%
Standard Deviation : 0.353
What workstation do you primarily use at work?
Frequency Distribution Analysis
What workstation do you primarily use at work?
# Answer Frequency Percentage
 1  Windows PC   670 73.87%
 2  Macintosh   199 21.94%
 3  Linux/Unix variant   31 3.42%
 4  Other   1 0.11%
 5  No response   6 0.66%
Total 907 100%

Mean : 1.32
Mean Percentile : 93.65%
Standard Deviation : 0.610
Are you satisfied with the campus voicemail service? If you don't use campus voicemail, press 'continue'.
Frequency Distribution Analysis
Are you satisfied with the campus voicemail service? If you don't use campus voicemail, press 'continue'.
# Answer Frequency Percentage
 1  Yes, I am satified with the campus voicemail service   690 74.76%
 2  I am not satisfied with the campus voicemail service. Please tell us why (optional)   233 25.24%
Open-ended comments (internal only)
Total 923 100%

Mean : 1.252
Mean Percentile : 87.38%
Standard Deviation : 0.434
1. How important is it to know the telephone number of the caller who left a voicemail message?
Frequency Distribution Analysis
1. How important is it to know the telephone number of the caller who left a voicemail message?
# Answer Frequency Percentage
 1  No response   1 0.11%
 2  Not important   56 6.24%
 3  Somewhat not important   74 8.24%
 4  Somewhat important   341 37.97%
 5  Extremely important   426 47.44%
Total 898 100%

Mean : 4.261
Mean Percentile : 34.72%
Standard Deviation : 0.86
2. How important are guest mailboxes?
Frequency Distribution Analysis
2. How important are guest mailboxes?
# Answer Frequency Percentage
 1  No response   154 17.28%
 2  Not important   562 63.08%
 3  Somewhat not important   97 10.89%
 4  Somewhat important   65 7.30%
 5  Extremely important   13 1.46%
Total 891 100%

Mean : 2.13
Mean Percentile : 77.49%
Standard Deviation : 0.837
3. How important are distribution groups?
Frequency Distribution Analysis
3. How important are distribution groups?
# Answer Frequency Percentage
 1  No response   124 13.92%
 2  Not important   350 39.28%
 3  Somewhat not important   146 16.39%
 4  Somewhat important   207 23.23%
 5  Extremely important   64 7.18%
Total 891 100%

Mean : 2.70
Mean Percentile : 65.90%
Standard Deviation : 1.18
4. How important are extension mailboxes?
Frequency Distribution Analysis
4. How important are extension mailboxes?
# Answer Frequency Percentage
 1  No response   177 20.00%
 2  Not important   425 48.02%
 3  Somewhat not important   111 12.88%
 4  Somewhat important   115 12.88%
 5  Extremely important   58 6.55%
Total 885 100%

Mean : 2.38
Mean Percentile : 72.41%
Standard Deviation : 1.13
5. How important are alternate voicemail greetings? (Please note that the current voicemail system has one primary and one alternate greeting)
Frequency Distribution Analysis
5. How important are alternate voicemail greetings? (Please note that the current voicemail system has one primary and one alternate greeting)
# Answer Frequency Percentage
 1  No response   20 2.23%
 2  Not important   83 9.24%
 3  Somewhat not important   65 7.24%
 4  Somewhat important   261 29.06%
 5  Extremely important   469 52.23%
Total 898 100%

Mean : 4.20
Mean Percentile : 36.04%
Standard Deviation : 1.06
6. How important is the private delivery option?
Frequency Distribution Analysis
6. How important is the private delivery option?
# Answer Frequency Percentage
 1  No response   186 20.88%
 2  Not important   259 29.07%
 3  Somewhat not important   128 14.37%
 4  Somewhat important   184 20.65%
 5  Extremely important   134 15.04%
Total 891 100%

Mean : 2.80
Mean Percentile : 64.02%
Standard Deviation : 1.38
7. How important is the future delivery option?
Frequency Distribution Analysis
7. How important is the future delivery option?
# Answer Frequency Percentage
 1  No response   187 21.18%
 2  Not important   282 31.94%
 3  Somewhat not important   165 18.69%
 4  Somewhat important   190 21.52%
 5  Extremely important   59 6.68%
Total 883 100%

Mean : 2.61
Mean Percentile : 67.88%
Standard Deviation : 1.220
8. How important is non-receipt notification response?
Frequency Distribution Analysis
8. How important is non-receipt notification response?
# Answer Frequency Percentage
 1  No response   124 14.00%
 2  Not important   183 20.65%
 3  Somewhat not important   145 16.37%
 4  Somewhat important   289 32.62%
 5  Extremely important   145 16.37%
Total 886 100%

Mean : 3.17
Mean Percentile : 56.66%
Standard Deviation : 1.31
9. How important is “return call” on voice messages?
Frequency Distribution Analysis
9. How important is “return call” on voice messages?
# Answer Frequency Percentage
 1  No response   158 17.91%
 2  Not important   162 18.37%
 3  Somewhat not important   152 17.23%
 4  Somewhat important   274 31.07%
 5  Extremely important   136 15.42%
Total 882 100%

Mean : 3.08
Mean Percentile : 58.42%
Standard Deviation : 1.35
10. How important is centralizing your email, fax, and voicemail messages into one communications medium?
Frequency Distribution Analysis
10. How important is centralizing your email, fax, and voicemail messages into one communications medium?
# Answer Frequency Percentage
 1  No response   64 7.17%
 2  Not important   244 27.35%
 3  Somewhat not important   195 21.86%
 4  Somewhat important   258 28.92%
 5  Extremely important   131 14.69%
Total 892 100%

Mean : 3.17
Mean Percentile : 56.68%
Standard Deviation : 1.19
11. How important is speaking your commands in addition to dialing them?
Frequency Distribution Analysis
11. How important is speaking your commands in addition to dialing them?
# Answer Frequency Percentage
 1  No response   48 5.36%
 2  Not important   388 43.30%
 3  Somewhat not important   212 23.66%
 4  Somewhat important   193 21.54%
 5  Extremely important   55 6.14%
Total 896 100%

Mean : 2.80
Mean Percentile : 64.04%
Standard Deviation : 1.03
12. How important is it for others who are trying to contact you to know your availability status?
Frequency Distribution Analysis
12. How important is it for others who are trying to contact you to know your availability status?
# Answer Frequency Percentage
 1  No response   31 3.46%
 2  Not important   161 17.99%
 3  Somewhat not important   183 20.45%
 4  Somewhat important   336 37.54%
 5  Extremely important   184 20.56%
Total 895 100%

Mean : 3.54
Mean Percentile : 49.25%
Standard Deviation : 1.111
13. How important is it to be notified when you have a new email, fax, or voice message?
Frequency Distribution Analysis
13. How important is it to be notified when you have a new email, fax, or voice message?
# Answer Frequency Percentage
 1  No response   5 0.56%
 2  Not important   36 4.03%
 3  Somewhat not important   71 7.94%
 4  Somewhat important   308 34.45%
 5  Extremely important   474 53.02%
Total 894 100%

Mean : 4.35
Mean Percentile : 32.93%
Standard Deviation : 0.83
14. How important is the option to forward your calls to other numbers?
Frequency Distribution Analysis
14. How important is the option to forward your calls to other numbers?
# Answer Frequency Percentage
 1  No response   14 1.57%
 2  Not important   106 11.86%
 3  Somewhat not important   149 16.67%
 4  Somewhat important   347 38.81%
 5  Extremely important   278 31.10%
Total 894 100%

Mean : 3.86
Mean Percentile : 42.80%
Standard Deviation : 1.04
15. How important is it to screen your calls before you answer them?
Frequency Distribution Analysis
15. How important is it to screen your calls before you answer them?
# Answer Frequency Percentage
 1  No response   13 1.46%
 2  Not important   146 16.40%
 3  Somewhat not important   174 19.55%
 4  Somewhat important   310 34.83%
 5  Extremely important   247 27.75%
Total 890 100%

Mean : 3.71
Mean Percentile : 45.80%
Standard Deviation : 1.09
16. How important is being able to manage your voice message options through your computer?
Frequency Distribution Analysis
16. How important is being able to manage your voice message options through your computer?
# Answer Frequency Percentage
 1  No response   46 5.14%
 2  Not important   212 23.69%
 3  Somewhat not important   205 22.91%
 4  Somewhat important   298 33.30%
 5  Extremely important   134 14.97%
Total 895 100%

Mean : 3.29
Mean Percentile : 54.15%
Standard Deviation : 1.14
17. How important is it to save your voice messages for more than 14 days?
Frequency Distribution Analysis
17. How important is it to save your voice messages for more than 14 days?
# Answer Frequency Percentage
 1  No response   15 1.68%
 2  Not important   177 19.78%
 3  Somewhat not important   169 19.78%
 4  Somewhat important   300 33.52%
 5  Extremely important   234 26.15%
Total 895 100%

Mean : 3.63
Mean Percentile : 47.46%
Standard Deviation : 1.12
Have you ever used a messaging system that combines voice, email and fax messages?
Frequency Distribution Analysis
Have you ever used a messaging system that combines voice, email and fax messages?
# Answer Frequency Percentage
 1  Yes   62 6.91%
 2  No   823 91.75%
 3  I'm not sure   12 1.34%
Total 897 100%

Mean : 1.94
Mean Percentile : 68.52%
Standard Deviation : 0.28
Please rank your training preferences in order of most to least desirable using a 1-5 scale, 1 being most desirable and 5 being least desirable.
Rank Result Analysis
Rank Value 1 2 3 4 5
 On-line manual   351 39.71%     228 26.60%     105 13.14%     105 13.69%     66 8.70%  
 On-line tutorial   261 29.52%     359 41.89%     133 16.65%     76 9.91%     19 2.50%  
 Telephone tutorial   38 4.30%     50 5.83%     278 34.79%     70 9.13%     339 44.66%  
 Classroom training   35 3.96%     155 18.09%     122 15.27%     336 43.81%     141 18.58%  
 Hands-on classroom training   199 22.51%     65 7.58%     161 20.15%     180 23.47%     194 25.56%  
Survey Software
Online Surveys Powered By QuestionPro Survey Software